If you've recently lost access to your @hms.harvard.edu email account or are confused by seeing a new window after typing in your password, please see this page: https://it.hms.harvard.edu/two-step-verification-office-365
On April 9, HMS IT added mandatory 2 factor authentication to all @hms Microbiology email addresses.
For continued access of your @hms email, please see this page about Two-Step Verification and follow the link to "Setup HMS Two-Step Authentication (HMS Duo Mobile)":
https://it.hms.harvard.edu/our-services/accounts-and-user-access/two-step-verification
Contact the HMS IT Helpdesk with any questions or concerns: (617)432-2000
If your iPhone/iPad is stuck on "Enter password for Exchange" you may need to remove and re-add your account:
Go to Settings -> Passwords & Accounts
Find your HMS Exchange account and open
Take note of settings for Mail, Contacts, Calendars, Reminders, and Notes
Delete the account
Press Add Account and click Exchange. Type in your full email address and a descriptive name (HMS Exchange)
You will be presented with the HMS Single Sign On (SSO) page. Log in with your eCommons ID and password
Pass 2 factor authentication. Reset Mail, Contacts, Calendars, Reminders, and Notes back to noted state